Delete your account and data

From inside the app

1. Open MyPulso (Client or Coach).
2. Go to Profile → Settings → Delete account.
3. Confirm the deletion with the SMS code.

The account is deactivated immediately; personal data is removed within 30 days.

If you can't access the app

Email privacy@mypulso.ru with the subject "Account deletion". Include the phone number or email used to register. We verify identity and delete the data within 30 days.

What gets deleted

• First/last name, avatar, date of birth, gender.
• Contact details: phone, email, city.
• Booking and workout history, reports, progress photos and videos.
• Chat messages with trainers.
• Payment history (only aggregates kept for 5 years per Russian tax law).
• Subscriptions and related transactions.

What is retained

• Anonymised financial records for accounting (5 years per Russian law).
• Security logs (90 days), without personal identifiers.

Timeline

Deletion starts immediately after confirmation; full removal from all systems within 30 days. Backups are overwritten within 90 days.

Contact

Privacy Officer: privacy@mypulso.ru

Mailing address: Sole Proprietor Oksana Olegovna Demchenko — see Terms of Service.